02 — AI & Process Solutions
Answer every enquiry. Automate the admin.
- FOR
- Service businesses, practices and public offices handling high enquiry and admin volumes.
- ENGAGEMENT
- Discovery workshop, then a fixed-scope build with a monthly run-and-improve plan.
Business challenges
What usually brings organisations to us.
Enquiries go unanswered
Calls after hours or during peaks go to voicemail — and prospects call someone else.
Leads are never followed up
Enquiries sit in inboxes and WhatsApp chats without a consistent next step.
Staff re-type the same data
Forms, invoices and documents are captured by hand into multiple systems.
Booking by phone tag
Appointments, reminders and reschedules take far more staff time than they should.
What DET delivers
Practical AI that answers, books and follows up.
AI agents and automated workflows that capture every enquiry, book appointments and remove repetitive admin, connected to the systems you already use.
- 01A discovery session that maps your enquiry and admin flows and ranks automation opportunities by value and effort.
- 02Working automations connected to your phone line, WhatsApp, email, calendar and CRM — with a clear hand-over to a person.
- 03Monitoring, tuning and reporting, so you can see exactly what the automation handles every month.
Capabilities
Detailed service capabilities
Delivered by DET engineers and consultants, with certified technology partners where the work calls for it.
AI voice agents
Agents that answer calls, respond to common questions and hand over to a person when needed — day or night.
Enquiry handling & qualification
Capture enquiries from phone, web and WhatsApp, ask the right qualifying questions and route each one to the right person.
Appointment booking & reminders
Self-service booking, automated confirmations and reminders that reduce no-shows.
CRM follow-up automation
Timely, consistent follow-up sequences so no lead or client request is forgotten.
Workflow automation
Approvals, notifications and hand-offs between systems that happen automatically and leave an audit trail.
Document processing & data capture
Extract data from forms, invoices and documents into your systems, with human review where it matters.
Business outcomes
What changes for you.
- Missed callsEvery enquiry answeredA response in seconds, day or night.
- Lost leadsConsistent follow-upEvery prospect gets a next step.
- Manual captureClean, fast dataLess re-typing, fewer errors.
- Phone-tag bookingsSelf-service schedulingFewer no-shows, freer staff.
Scoping tool
Get an indicative scope in two minutes.
Not a quotation — a structured starting point you can send with your enquiry, so our first conversation is a useful one.
High automation opportunity
100 enquiries a week · 15% missed · 10 admin hours a week
- Opportunity score
- 75 / 100
- Start with
- Appointment booking
- Typical first step
- Discovery workshop
- Appointment booking and reminders — Bookings are handled manually today
- AI voice agent for calls and after-hours enquiries — ≈ 15 enquiries a week currently go unanswered
- CRM follow-up automation — Follow-up depends on people remembering
- Every design keeps a clear hand-over to a person and follows POPIA data-handling principles.
- Integration with your current systems is confirmed in discovery.
Indicative only. Scope and pricing are confirmed in a written proposal after a consultation.
Proof of delivery
Where we have done this before.
Relevant industries
FAQ
Frequently asked questions
Will an AI agent replace my staff?
No. It handles repetitive, high-volume first contact so your people can focus on work that needs judgement. Every design includes a clear hand-over to a person.
What systems can you connect to?
Common business tools such as Microsoft 365, Google Workspace, WhatsApp Business, popular CRMs, calendars and accounting systems. Integrations are confirmed during discovery.
How is our data protected?
We design with POPIA in mind: data minimisation, access controls, retention rules and approved hosting. Sensitive processes keep a person in the loop.
How do we start?
Most organisations begin with one high-value use case — such as after-hours call handling or booking — identified in a discovery workshop.
Ready to talk about AI & Process Solutions?
Tell us about your environment and we will come back with a clear, practical next step.