03 — Managed IT
Support your people can reach. Service you can measure.
- FOR
- Organisations without — or needing to extend — an internal IT team.
- ENGAGEMENT
- Monthly support contract with a tailored service level agreement.
Business challenges
What usually brings organisations to us.
Nobody owns IT
Problems go to whoever is available, and the same faults keep returning.
Unpredictable costs
Call-out fees and emergency fixes make IT spend impossible to budget.
Backups nobody has tested
Data is 'backed up' — until the day you actually need to restore it.
Unpatched devices
Out-of-date endpoints and unprotected email remain common ways attackers get in.
What DET delivers
Accountable, predictable IT support.
One monthly agreement covering your helpdesk, Microsoft 365, backups, security hygiene and on-site support when you need it.
- 01A service desk that logs, prioritises and tracks every request, with progress communicated to your users.
- 02A service level agreement that defines what is covered, support hours, response targets, escalation and reporting.
- 03Proactive maintenance — patching, monitoring and backup testing — so fewer issues reach your users.
Capabilities
Detailed service capabilities
Delivered by DET engineers and consultants, with certified technology partners where the work calls for it.
Monthly support contracts
A fixed monthly agreement and service levels tailored to your systems, sites and hours.
Remote IT helpdesk
One place to log incidents and requests, resolved remotely wherever possible.
Microsoft 365 setup, licensing & migration
Tenant setup, licensing, mailboxes, migration, Teams and SharePoint — administered and supported.
Backup & recovery testing
Scheduled backups of devices, servers and Microsoft 365, with restore tests you can see.
Endpoint protection, patching & email security
Managed endpoint protection, patch management and email filtering across your estate.
Field support
On-site engineers when hands-on work is needed, plus sourcing and deployment of hardware and software.
Business outcomes
What changes for you.
- Ad-hoc fixesOne accountable partnerA single number and a single process.
- Surprise invoicesPredictable monthly costBudget IT like any other service.
- Untested backupsProven recoveryRestores tested on a schedule.
- Exposed endpointsPatched and protectedSecurity hygiene handled as routine.
Scoping tool
Get an indicative scope in two minutes.
Not a quotation — a structured starting point you can send with your enquiry, so our first conversation is a useful one.
Essential support profile
Medium estate · 25 users · 1 site
- Estate size
- Medium
- Cover
- Business hours
- Onboarding
- 2–4 weeks
- Remote helpdesk and ticketing
- Proactive monitoring and patching
- Endpoint protection and email security
- Microsoft 365 administration and licence management
- Backup design, implementation and restore testing
- On-site field support
Indicative only. Scope and pricing are confirmed in a written proposal after a consultation.
Proof of delivery
Where we have done this before.
Relevant industries
FAQ
Frequently asked questions
What response times do you offer?
Response and resolution targets are agreed in your service level agreement, based on priority and the hours of cover you need. Targets are set per contract rather than as one-size-fits-all promises.
Do you support Microsoft 365?
Yes — licensing, tenant and mailbox setup, migrations, security configuration and day-to-day administration.
Can you provide on-site support?
Yes. Remote support resolves most issues quickly; on-site support is included where it is scoped in your agreement, with engineers covering the Free State and Northern Cape.
Can we scope this before we talk?
Yes. The Managed IT scoping tool gives an indicative service profile in a few minutes, which you can send with a quote request.
Ready to talk about Managed IT?
Tell us about your environment and we will come back with a clear, practical next step.